reze365.cc 
nversationis,neverstretchthefaliaritylevelabovetheotherpersonhassetespeciallyestokidding
aroundifyouotherorfather,dontsayit
tosooneelse
9dontrushslohedeepersoundsofyour
voioreattractiveinspeechthan
fasterandhigher
10usepauseshepersonyouareaddressing
needstitothink,tryintroducingapauseheotherperthepoonthetelephone
sonbysaying,“takeanttonsiderthat,”or,“giveanttothink”taketoolongoryoull
geta“hello,areyouthere”
11dontoversellinfortiongivepeopletheinfortiontheyneednoresopeopleakingdecisions
oringtonclusionsiftheyareovereddonttelltheheydontoeedtoknotothefact
thatyouroverenthusiasldoverfilltheirinterestlevel12beeathetioodsandncesiftheyre
unhappy,beunhappyfortheiftheyreglad,begladfortheifyouaretryingtosellpeopleonaprodueer
thatoncetheyseeyouasafriend,they
oreopentochangingtheidsoropinions
13keepyourvoieof
yourvoiceandthespeedofyourore
iortantnts;softenyourrenfidentialrerks
speedupportantinfortionnothingis
reboringanddetivatingthanaflat,notonousvoiceitisrepohanasleepingpill
14expressyouretionsyourvoiceandnnershouldprojectenthusiasnce,excitent,andpleasureyoutonveytheintensityeventhepassionofyouvictionsbuttakecarenottooverdoit,becausethenyoureoverselling15sleintothephoneaslecanbebothheardandfeltitouth,sthetoneofyour
voiile
whenyouarespeaking
16givepeopletheifyouto
beexustsoundexcitedifyoutobenvinced,
youstsoundnvincedtheygiveyou
youdontgivethe
17focusontalkingaboutisofinteresttotheotherpersonkesureherideas,opinions,andncesarealostinthenversation
thepo
18resistgivingadvicethisappliesonthephoneandwhenspeakingeoneinpersonaswellifapersonasksforadvice,resistthetetationtorespondinsteadask,“doyouthinkyoushoulddo”
19alissionheyhaventaskedfor
advice,butyouknoakea
suggestion”alle
20respondtoangeroranaggressivennerhgentlenessifyourespondinlikenner,youyotionalbattle
butyoueerthatasoft
ansusah
21dontstopbeingchagbeforeyouvehungupbesureyourcharxtendsintoeverythingyousay,includinggoodbyeshaveyoueverspokentosooneonthephonewho
abruptlyakesyouhe
personantanythinghesaid,doesntit
22thinkofyourselfasntoringyourlistenertrytobelikethebestntoryoued,patient,kind,caring,
nceed,,supportive,andprotectivestrivetobegenuinelyhelpfulandfriendly
yourtoolsforchagothers
resolvetodaytobeeanexcellentandchagnicatoronthephonefirst,keepthesesuggestionsonasinglepieceofpaperandhavethenfrontofyouwheneveryouarespeakingonthephonereviecasuallyasyouspeakandlookforopportunitiestoapplythe
send,treateaportantetinghaspecial
indedly
onthevoiceoftheotherperson
halittlethoughtandpractice,theseskillseinvaluableinyoursociallifeandpricelessinyourbusinessandcareer;infaprovethequalityofyourrelationships
asanythingelseyoudo
acceptance,12–13
aen,27–28
acknoent,37
actions
“actasif”principle,78–82,126
iortanceofbehavior,
31–34
adration,14
advice,67–69,134
affirtions,126
aggression,respondingto,134
algren,nelson,22
anger,respondingto,134
anition,ofvoice,98–99,133
appreciation,13,75–77
approval,13–14
arden,ron,5–7
aristotle,78,121
attention,14,17,35–37
attitude
“actasif”principleand,
78–82,126
iactof,80–81
ban,francis,59,107
behardt,sarah,1
berold,ivan,5–7
blanchard,ken,77
bodylanguage
fortzonesand,51–53
ntrolling,56–58
headnodsin,47–49,79
headtiltsin,44–46
leaningaway,50,52
leaningforward,50,52,79
inlistening,44–50
negative,54–58
sitting,51,52,55
standing,51,52
wholebody,50–53
index
budgell,eustace,54
bush,georgew,92
businessspace,51
caine,chael,95
caegie,dale,16,107
charbr >
advancentand,128
applicationsof,5–7
artof,123–124
tntto,123–124
iactof,8–10
fronsideoutarican
approach,31
nand,19–20,26–29
natureof,3–4
froutsideineuropean
approach,31–34
secretof,12–15
enand,19–20,22–25,56
seealsonversation;
listening;speaking;
telephonenversations
churchill,jennie,63
clinton,bill,3,34
ghan,stanley,39
fortzones,51–53,89–91
plints,14
nflict,117
ntrol
ofbodylanguage,56–58
innversation,102–103,
105–106,110–111,113,116
nversation,101–122
nflictin,117
gettinginstepin,118–120
iressingothersin,24–25,116
“killingtheball”in,115–117
rroringandtchingin,
119–120
practicing,121–122,126
preparationfor,107–111
questionsin,102–103,
105–106,110–111,113,
131
readingeachotherin,
113–114
steering,104–106
subjectof,102–103,109–110
seealsolistening;speaking;
telephonenversations
s,55,58
dogs,headtiltsof,44–45
erson,ralphwaldo,61
etionalintelligence
golen,16–17
eathy,16–17,36,133
endorphins,18
energy,ofvoice,98–99,133
exales,using,133
eyentact
flickingand,41–43
inlisteningtoothers,38–43
lookasideand,86–87
inspeakingtoothers,84–87
faliaritylevel,132
fasttalkers,88–89
feelings
actionsintriggering,79–82
detailsversus,131
expressing,133
fillers,ex
